At Furnipluse, we want you to love every piece of furniture you bring into your home. We understand that sometimes a product might not meet your expectations or fit perfectly in your space. That’s why we offer a straightforward and customer-friendly returns policy designed to make the process simple, fair, and hassle-free.

Eligibility for Returns

You can return most items purchased from Furnipluse within 30 days of delivery. To be eligible, products must be unused, in their original condition, and in the original packaging. This helps ensure that each item can be resold or donated responsibly if needed.

How to Initiate a Return

To start a return, please contact our customer support team at [email protected]. Include your order number, the item(s) you wish to return, and a brief explanation of why the return is needed. Our team will provide step-by-step instructions and a return authorization, guiding you through the process smoothly.

Return Shipping

For orders that qualify for return, customers are responsible for the shipping cost unless the item is defective or damaged during shipping. We recommend using a trackable shipping method to ensure your item reaches us safely. For damaged or defective items, Furnipluse will cover the return shipping cost and work quickly to resolve the issue.

Refunds

Once we receive your returned item, our team inspects it to ensure it meets our return criteria. Refunds are issued to the original payment method within 7–10 business days of receiving the return. Please note that original shipping charges are non-refundable unless the return is due to an error on our part or a damaged item.

Exchanges

If you’d like to exchange an item for a different product, please reach out to [email protected]. Our team will guide you through the exchange process and provide any additional instructions needed to complete the swap.

Damaged or Defective Items

We take great care to ensure that all our products reach you in perfect condition. However, if your order arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or refund as quickly as possible, so you can enjoy your furniture without delay.

Customer Support

At Furnipluse, our goal is to make every return experience seamless and stress-free. Our support team is always available to answer questions, provide guidance, and help you through the process from start to finish. Your satisfaction matters to us, and we are committed to ensuring that every purchase meets your expectations.

Company Name:DIMENSIONS FURNITURE, INC.

Address:C/O MATTHEW JOSEPH STRIEBEL, P.O. BOX 125, CARMEL, IN 46082

Email:[email protected]

Phone:(317) 253-1626